Payments for services on BandLab are non-refundable, except where a billing error has been verified, or where a service error has been verified and cannot be otherwise resolved. For clarity, we will not issue refunds in scenarios including, but not limited to, the following:

1. You forgot to cancel your Membership subscription or trial before the renewal date.
2. You lose interest in the service partway through the billing cycle.
3. You do not use all of the Membership services.
4. Your digital distribution submission(s) were rejected for valid reasons.
5. You are unhappy with the results of a product or service you purchased, or you expected a campaign to appear in a specific location or at a specific time.
6. You made a purchase without understanding what you were buying.
7. Your access to a feature was blocked following a violation of our Community Guidelines or Terms of Use.
8. Your account was suspended for violating our Community Guidelines or Terms of Use.

To avoid further recurring charges, please cancel your Membership at least 24 hours before your next billing date.

Billing and Service Errors

In certain circumstances, you may experience a billing or service errors, such as:

1. Being charged more than the amount you agreed to.
2. Being charged multiple times in a single billing period for a single account.
3. Being charged after you have canceled your Membership.
4. Experiencing a service error in your Membership, Boost, or Promote campaign.

We will first prioritise fixing any service errors, and will only issue a refund if the error cannot be rectified. Where a billing error has occurred, such as a duplicate charge or an overcharge, we will refund the excess amount once the error has been verified.

Statutory Cancellation and Refund Rights

Notwithstanding the above, if you made a purchase from the EEA, the United Kingdom, Brazil, or another jurisdiction with mandatory consumer cancellation or withdrawal rights, you are entitled to cancel your purchase and receive a refund within 14 days from the date of activation. Such requests are subject to verification, including confirmation that the transaction originated from the relevant jurisdiction. These rights do not apply once a service has been fully delivered, or once you have been given immediate access to downloadable content.

You may cancel your subscription at any time to prevent future renewals. Cancellation does not automatically entitle you to a refund for payments already made.

App Store and Play Store Purchases

We do not manage payments made through the App Store or Google Play Store. Cancellation and refund requests for those purchases must be made through the respective store.

Managing purchases from the Apple App Store
Managing purchases from the Google Play Store

Submitting a Request

Refund requests should be submitted by the original purchaser using this form.