BandLab services can be purchased through the following payment platforms:
- Apple App Store for iOS (iPhone and iPad)
- Google Play Store for Android devices
- Web (Paddle) for web-based transactions and additional platform options
Accepted payment methods vary depending on the payment platform used for the purchase:
- Apple App Store / Google Play Store: You can use any payment method supported by Apple or Google in your region, including credit/debit cards, PayPal, and store credit.
- Web (Paddle): We accept major credit and debit cards (Visa, Mastercard, American Express) and PayPal.
To update your payment information, please follow the steps below:
To change your payment details for Apple App Store purchases:
- Open the Settings app on your iPhone or iPad.
- Tap your Name / Apple ID at the top of the screen.
- Select Payment & Shipping (you may be asked to sign in).
- Tap an existing payment method to edit the information, or select Add Payment Method to link a new one.
To change your payment details for Google Play Store purchases:
- Open the Google Play Store app.
- Tap your Profile Icon in the top right corner.
- Go to Payments & Subscriptions > Payment Methods.
- Tap More payment settings if you need to remove or fully update an existing card via your Google account profile.
To change your payment details for Web (Paddle) purchases:
- Go to https://paddle.net/
- Enter the email address you used to make your subscription purchase.
- Sign in and open the Subscription or Billing details tab to update your payment information.
Note
Currently, changing the payment method is not supported for upgrades. You'll need to use the same payment method for the original subscription when upgrading.
To upgrade your BandLab Membership plan, please use the platform where you originally purchased your subscription. The mechanics to upgrade may vary depending on the payment platform associated with your current subscription.
If you are currently on a Monthly or Annual Pro plan and want to switch to the Annual Max plan, use the link below to seamlessly update your subscription.
Upgrade to Max Annual
- Apple App Store (iOS): Your Max Plan will start immediately. Apple will automatically refund you for any unused days remaining on your current Pro Plan.
- Google Play Store (Android): Your Max Plan will start immediately. Your unused Pro Plan days will be converted into extra Max Plan days, so your renewal date will be pushed forward accordingly.
- Web (Paddle): Your Max Plan will start immediately. You'll only be charged a prorated amount (the price difference for the remaining days on your current billing cycle).
If you are currently on a Monthly Pro plan and want to switch to the Annual Pro plan, use the link below to seamlessly update your subscription.
Upgrade to Pro Annual
- Apple App Store (iOS): Your annual Pro Plan will start immediately. Apple will automatically refund you for any unused days remaining on your current monthly plan.
- Google Play Store (Android): Your annual Pro Plan will take effect at your next renewal date. You won't be charged until your annual billing cycle begins.
- Web (Paddle): Your annual Pro Plan will start immediately. You'll only be charged a prorated amount for the unused days left on your monthly plan (applied toward your annual rate).
Note
- The Monthly Max Plan is currently unavailable for purchase or upgrade.
- When upgrading, you must use the same payment method as your original subscription.
Please select your payment platform below to ensure you are using the correct account:
- Open the Settings app.
- Tap your name (Apple ID) at the very top of the screen.
- Your active Apple ID email will be listed right under your name.
- Tap Subscriptions.
- If your subscription is listed here, you are logged into the correct account.
- If this portion is empty or the expiry date doesn't match, you need to switch accounts.
- Open the Google Play Store app.
- Tap your Profile icon or initial in the top-right corner.
- Take note of the email address displayed at the top of the menu.
- Tap Payments & subscriptions > Subscriptions.
- If your subscription is listed here, you are logged into the correct account.
- If this portion is empty or the expiry date doesn't match, you need to switch accounts.
While we generally maintain a no-refund policy, we understand that unique situations may pop up! Under certain circumstances, we are more than happy to make exceptions. Kindly check out our Refund policy for more information.
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Mobile purchases: Refund requests for mobile purchases must be submitted directly to Apple or Google, depending on where you purchased the subscription.
Requesting a refund from Apple Support
Requesting a refund from Google Play Store - Web (Paddle): For purchases made through Paddle, please use our Contact form to submit a refund request.
You can't purchase a new subscription while an existing subscription is active. This helps prevent duplicate subscriptions and charges.
To resolve this issue, update your payment method or cancel your current subscription. After cancellation, it may take up to 60 days for Apple or Google to mark the subscription as expired.
Managing purchases from the Apple App Store
Managing purchases from the Google Play Store
If you're still seeing this message after resolving a payment issue, please allow some time for the update to process. The notification will disappear once the store syncs your payment with our system.
If your BandLab Membership or Boost services are not active after a successful payment, please submit a request to our Support Team here.
For more information, please refer to:
BandLab Membership FAQ
Boost FAQ
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