Basic checks for Web (Desktops/ Laptops)

• Open your System settings on your Desktop and verify that the Main volume is not muted
• Ensure that the Main volume is loud enough
• Ensure that your Playback device (headset or speakers) is switched on
• Turn up the volume on your Playback device
   

System settings and playback device

Ensure your operating system is sending audio to the correct output before opening the browser.

• For PC: Right-click the Speaker Icon in the taskbar > Sound settings. Under Output, select your speakers or interface
• For Mac: Navigate to System Settings > Sound > Output and select your output device
   

Browser audio permissions

BandLab works best on Google Chrome. Ensure the site is allowed to play sound:

• Click the Lock or Slider Icon next to the URL in the address bar
• Ensure Sound is set to Allow (or "Automatic")
• Access via: Settings > Site settings > Additional permissions > Sound
   

Output issues with USB devices

If you're using an Audio interface or USB Headphones:

• Check whether your device appears in your system's Sound Output Settings
• Check hardware output level knobs and Master Volume in system settings
• Check the USB cable; a faulty cable may fail to transmit audio data
• Update device firmware
• Try increasing Buffer Size and set Sample rate to 44.1 kHz

Basic checks for iOS

• Press the Volume Up button to increase volume
• Ensure Bluetooth speakers/headphones are connected
• Check the Silent Mode/Mute switch
• Ensure that no other aps are running
• Ensure no other apps are using the Playback Device in the background
   

Selecting your output from the Control Center

1. Open Control Center (swipe down top-right)
2. Select current Media playing
3. Tap the Audio output icon
4. Select Playback device

Connection issues with USB devices

If using an Audio interface or USB Microphones:

• Switch your OTG adapter with an External Powered USB hub
• Test with a standard app like Spotify to check 
• Verify that your USB interface is Class Compliant and Compatible
• Ensure you are using the correct data cable
• Update firmware
• Check that AirPlay/Screen Mirroring isn't using output

Basic checks for Android

• Press the Volume Up button to increase volume
• Ensure Bluetooth speakers/headphones are connected
• Check the Silent Mode/Mute switch
• Ensure that no other aps are running
• Ensure no other apps are using the Playback Device in the background
   

Enable Audio Safe Mode

Some devices require Audio Safe Mode to bypass driver conflicts

1. Go to the Studio, 
2. tap the Gear icon
3. Enable Audio Safe Mode under Troubleshooting
    

Connection issues with USB devices

• Switch your OTG adapter with an External Powered USB hub
• Test with a standard app like Spotify to check
• Verify the device is Class Compliant and compatible
• Ensure you are using the correct data cable
• Update firmware

Hardware Playback Troubleshooting

• Ensure Output routing is correct in device software
• Adjust Monitor Mix toward "Playback" or "USB"
• Verify A/B speaker selection switches
• Ensure that the Power is switched on for Active speakers
• Ensure the power amplifiers are switched on for Passive speakers
• Ensure Main faders are up on consoles

Standard Headsets & Speakers

• Verify devices are switched on
• Wiggle Test: Ensure the 3.5mm plug is fully inserted
• Check the Mute buttons or volume sliders
• Clean the Port: Remove lint/dust from the jack

Bluetooth Output Limitations

• Re-pair: Forget and reconnect the device
• Disable Voice Assistant: Turn off "Hey Google" or "Siri"
• Ensure the Playback device is charged and within proximity of your main device
• Turn off Power Saver mode