I can't log in or find my account

"I logged in, but my account looks new or empty"

This usually means you logged into a different account by mistake.

What to do:

1. Sign out completely
2. Try logging in again using a different email or login method (Google, Apple, Facebook)
3. If you still can’t find your old account, contact support with any info you remember (e.g., old username, past email, linked services)

Try resetting your password here. Make sure that you enter the correct email address registered to your BandLab account. If you're not receiving the password reset email:

• Check your spam or junk folder
• If your email inbox is full, free up some space to ensure you receive new emails
• Make sure you entered the correct email. The email might not have been verified when you signed up

If you're still having issues, try resetting your password again or contact us for further assistance.

• Try different email addresses you might’ve used in the past, even throwaways
• Search your email inboxes for "Welcome Emails" from BandLab

Still stuck? Contact us and share any usernames, old device info, or anything else that might help us find your account.

• Try logging in using each SSO (Google/Facebook/Apple)
• If you have multiple email addresses across different services, try them all
• Check your Google/Facebook/Apple account settings to see if they’re connected to BandLab
• If you're still having issues, your account might not be linked to any 3rd-party platforms; try logging in using your email address and password instead

If you've lost your phone, deleted your email address, or lost access to your email address, contact your domain provider directly to recover your email.

• Gmail Users: You can follow Google’s account recovery steps here.
• iPhone & iCloud Users: If you’ve switched or lost your device, you can still access your iCloud account here to access your inbox.
• Apple Private Relay: If you signed up using "Sign in with Apple" and need to find your masked relay email, you can manage that via your Apple ID settings here.

Common Errors:

• Invalid credentials: Wrong email or password
• SSO or third-party errors: Try logging in from a different browser or clear your cookies

Still getting errors? Take a screenshot and contact us.

You might see a notice or just get blocked from access when you try to log in. If you think this was a mistake, or if you need clarification, send us an appeal, and our team will review your request.